Alliant Energy is temporarily suspending disconnections for all of Iowa and Wisconsin customers during the public health emergency related to the coronavirus (COVID-19) outbreak.
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Alliant Energy is temporarily suspending disconnections for all of Iowa and Wisconsin customers during the public health emergency related to the coronavirus (COVID-19) outbreak.
In addition, the company plans to waive late fees in Iowa to help customers who are suffering financial hardships and will collaborate with partners and organizations in Wisconsin to offer a similar solution.
This temporary suspension will alleviate customer concerns about continued access to their utility service and allows them to concentrate on the health of their families and businesses during this unprecedented and rapidly changing situation.
This complements the recent directive extending the winter moratorium for residential customers.
While the ongoing COVID-19 situation may create financial stress and difficulty for some customers, Alliant Energy is encouraging them to set up payment plans based on their ability to pay.
This can be done online at the company’s new My Account site, which allows for fee-free credit card payments.
The site, alliantenergy.com/myaccount, and the company’s mobile app are available 24/7 and provide customers fast, reliable access to up-to-date account information as well as the opportunity to report outages.
